FAQs

Can I make changes to my order? 

 

Yes, but please remember our goal is to process and ship your order as quickly as possible.

You will have 30 minutes to change or cancel your order after you have placed it. If you wish to modify or cancel an order, please email our customer service center at contactus@homedecorandaccessories.com as quickly as possible.

Please note: At this time, we are not able to cancel or make changes to orders once they have been shipped.

 

What are my payment options to place an order?  

 

The following payment options are accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Please be aware that we are not able to accept the following payment options:

  • Checks
  • Google Checkout
  • Money Orders
  • C.O.D. (Cash on Delivery)
 
Why was I charged sales tax? 

We are required by law to charge applicable sales tax on products shipped to those jurisdictions that levy such a tax and in which we have a physical location. In certain provinces, we are also required to charge tax on shipping charges. 

 

 

How do I get on your mailing list? 

 

If you would like to be added to our direct mailing list, scroll down to the bottom of the page and enter your email address in the section called "Mailing List". 

 

Please note: You will receive a "20% Off a Single Item" coupon to notify you that you have been added. From that point on, you will begin to receive our great circulars and discount coupons whenever we are mailing in your area.

 

 

Why is an email address requested when placing an order?  

 

An email address is requested so that after you successfully place your order, you receive an order confirmation with your order details and order number. Once your order ships, you will receive additional email(s) detailing your tracking information. 

 

Please note: Accessorize It Home Decor does not sell or share our customer's information with any 3rd parties. 

 

 

How do I unsubscribe to Accessorize It Home Decor emails and offers?  

 

To stop receiving email and direct mail correspondences from Accessorize It Home Decor:  Log into your account and click the subscribe/Unsubscribe link then following the instructions to unsubscribe
 

 

How do I return merchandise purchased online?  

 

To return an item: Log into your account and place a return request. You can also email our customer service at contactus@homedecoandaccessories.com. Click here to view our return policy.